Let's get you ready to drive

Driver FAQs

Q:

How much do Pick Drivers get paid?

A:

Pick charges passengers on a per mile and per minute basis as well as other administration fees. We then pay Drivers a percent that currently starts at 80% of the Fare* for each ride. Driver's that work hard get rewarded, you can work your way up to 100% each month!** So it pays to drive for Pick.
* Fare equals Base + Per Minute + Per Mile or Minimum Fare whichever is greater.
** Earning above the rate of 80% requires a Driver to be enrolled as a Pick IBO or complete over 100 rides each month.
Click here to Download our current Pick Driver Offer Flier!

Q:

Are drivers required to get a criminal background check? If so, how often?

A:

Safety is our number one priority, so we run a background check on all our Drivers before they are approved. This includes using a local, state and national criminal record locator as well as the U.S. Department of Justice's public sex offender website. We repeat these background checks across our entire network of Drivers annually.

Q:

Are Pick Drivers required to be fingerprinted?

A:

Not at this time, but we may choose to require this in the future.

Q:

What criminal history prevents me from being a Pick Driver?

A:

If you've been convicted of any of the following crimes within the past seven years, you will not be approved as a Pick Driver:
  • Use of a motor vehicle to commit a felony
  • Any felony crime involving property damage
  • Fraud
  • Theft
  • Act of violence
  • Act of terrorism
  • Sexual assault
  • Driving while intoxicated

Q:

What driving history prevents me from being a Pick Driver?

A:

If you have any of the following offenses on your driving record within the past three years, you will not be approved as a Pick Driver:
  • More than three offenses classified as moving violations
  • Fleeing or attempting to elude a police officer
  • Reckless driving
  • Driving without a valid driver license

Q:

I just moved to Texas and have an out-of-state driver's license. Can I use this license to be a Pick Driver until I get a Texas license?

A:

Yes, if you've recently moved to Texas, you may use your out-of-state or District of Columbia driver's license to work as a Pick Driver but please check this site http://www.dps.texas.gov to determine how long you may drive in Texas by law.

Q:

What are the requirements for a Pick Driver's vehicle?

A:

We want our Riders to have the best experience possible, so we've set the following vehicle guidelines in order to ensure that. They include:
  • Vehicles must pass the yearly Texas Vehicles Inspection https://www.dps.texas.gov/rsd/vi/
  • Doors: 4
  • Passenger capacity: Maximum of eight people including the Driver
  • Ownership: Be owned, leased, rented by, or made available to the Driver
  • Age of car: 10 years or newer
  • Compliance Exemption: Vehicles capable of transporting fixed-frame wheelchair passengers

Q:

Since I'm driving my own car, can I decide whom I allow to ride in it?

A:

While our patent-pending technology only schedules a pickup if there is a Rider and Driver “match,” the system is designed so that Drivers are only shown a limited amount of information about the Rider. This allows Drivers to determine if they are capable of accepting the pickup, but they may not prohibit or refuse a ride for a passenger based on location, destination, race, color, national origin, religious belief or affiliation, sex, disability or age. After a Pick Driver has accepted a pickup they may only refuse a ride to a passenger acting in an unlawful, disorderly or endangering manner.

Q:

If a passenger has a service animal, do I have to allow the service animal in my car?

A:

Yes. A Pick Driver must provide service to passengers with a service animal. Allowing other furry companions is at the discretion of each Driver.

Q:

As a Pick Driver, do I need to get a license/permit from the Texas Department of Licensing and Regulation (TDLR)?

A:

Nope, there's no need for you to worry about this, we have you covered. Pick is licensed by the TDLR. However, as a Driver, must be approved and authorized by Pick before being allowed to operate on the Pick network.

Q:

Are there age limits for Pick Drivers?

A:

Yes, you must be at least 21 years old to be a Pick Driver.

Q:

Do I have to have my own automotive insurance or does Pick provide that?

A:

Personal insurance is required and must meet or exceed your state's minimum requirements. Additionally, Pick provides supplemental liability insurance coverage.

Q:

Does my regular car insurance cover me while driving for Pick?

A:

Standard insurance companies may choose to deny coverage while operating as a Pick Driver. We recommend that you check with your insurance company to determine what coverage is provided.

Q:

What insurance minimums are required for Pick Drivers?

A:

A Pick Driver, or Pick on the driver's behalf, must maintain primary automobile insurance as required by Texas Insurance Code 1954 while the driver is logged on to the Pick network and while engaged in a prearranged ride. The requirements for insurance may be satisfied by a combination of the Pick Driver's own insurance and our Pick corporate insurance. We recommend that you check with your insurance company to determine what coverage is provided and required to be a TNC Driver.

Q:

As a Pick Driver, can I work for other ridesharing companies too?

A:

Yes. You may work for multiple ridesharing companies. But remember, only Pick offers our exclusive patent-pending matching technology and the ability to become a Pick Independent Business Owner with your own team of recruited Drivers that you earn on too.

Q:

If a vehicle is approved for Pick use, can it also be used as a taxi or other form of vehicle-for-hire?

A:

No, sorry. Your car must be a personal vehicle that is not a taxicab, limousine or other vehicle regulated by a municipality or joint airport board.

Q:

If I am stopped by a law enforcement officer or a government official enforcing TNC (Transportation Network Company) laws, do I have to give them anything other than my driver's license?

A:

Yes, if requested by law enforcement or a government official, you must display the digital identification and electronic proof that the ride was matched through our Pick network. You do not have to give your mobile device to the official in order to show this information, but it must be presented. The Pick Driver app makes it easy to display your Pick Driver ID.

Q:

Are there specific documents I'll need to be a Pick Driver?

A:

Yes, these are the documents and materials you'll need to supply:
  • Have a valid U.S. driver's license for at least one year
  • Texas vehicle registration sticker
  • Proof of insurance
  • Recent photo of yourself
  • 4 photos of your vehicle (exterior and interior)

Q:

How many rides do I have to give per month to remain active as a Pick Driver?

A:

We make it easy to stay active and know everyone's schedules are different. Therefore, there are no minimum ride requirements to maintain your Pick Driver status. Once approved, we only require that you maintain current Driver documents. That's it!

Q:

How does Pick help insure my safety?

A:

We take Driver safety seriously, just like we do for our Riders. You'll have the opportunity to rate passengers and leave comments in our Pick Driver app. If you give a passenger a 1-star rating, then you will never be matched with that passenger again. If a passenger has three or more 1-star ratings in a 60-day period, then the Pick Customer Success team will reach out to investigate. If the passenger has misbehaven repeatedly, they may be banned from using Pick in the future. For extra protection, we highly recommend installing a rear view mirror camera to encourage proper Rider behavior and have documentation should anything go awry with a passenger.

Q:

What happens if a passenger cancels a ride before I pick them up?

A:

It's rare, but it happens. If a passenger cancels a ride, they will be charged a cancelation fee which is then passed to you minus any expenses that accrued for that ride.

Q:

Is there surge pricing?

A:

Yes. While we don't feel surge pricing is fair on Riders, to be competitive we have built surge pricing into the Pick model.

Q:

What special features does Pick have for Drivers?

A:

We offer something none of our competitors do, because we don't just believe in ridesharing, we also believe in profit sharing. Pick Drivers are highly encouraged to build their own business through the Pick Opportunity. This is your chance to become a Pick Independent Business Owner (IBO), recruit other Drivers and earn on every pickup they complete in addition to your own. Interested? Click here for more details: https://www.ridepick.com/opportunity

Q:

When do I get paid?

A:

We pay our Drivers every Friday for the earnings accumulated from the previous week.

Q:

Do I pay taxes myself or does Pick do that for me?

A:

As an independent operator, you need to save for and pay income taxes on your own. Since we don't withhold taxes, it would be a good idea to ask your CPA or a tax specialist about any questions you have.

Q:

What happens if a Rider is abusive to me in any way?

A:

If a passenger is physically abusive, you need to end ride as soon as there is a safe place to pull over, ask the passenger to exit the vehicle and call the police. If possible, take photos of any damage. A rear view mirror camera is a great idea for additional safety and documentation should you have a negative or dangerous experience with a Rider. After you have contacted the police, report the incident to us so we can conduct a thorough investigation.

Q:

What happens if a passenger makes a mess in my vehicle?

A:

Yuck! We hope this never happens, but if a passenger spills food or beverage, vomits, tracks mud in, or in any other way soils your car, let us know. Be sure to take photos of the mess and save any cleaning receipts. We'll then charge the Rider accordingly and pass that fee to you. If this happens, email us at: support@ridepick.com

Q:

If I like my Pick Rider, can I save them as a favorite?

A:

Yes! Our proprietary technology allows Riders and Drivers to save their favorites so they'll appear first in each other's lists. That way, the Riders you like best will be featured as priority if you're nearby when they request a ride.

Q:

Can customers spontaneously walk up to a my vehicle and ask for a ride on the street?

A:

In order to ensure your safety, we require that all pickups be requested through our app so we monitor who you're with and where you are throughout the ride.

Q:

Do you drug test your Drivers?

A:

No. Pre-screened drug tests are not mandatory but may be performed by Pick at our discretion. Pick maintains an intoxicating substance policy that prohibits Drivers from any form of intoxication while being logged into the Pick digital network.

Don't see the answer you need? Contact us at: support@ridepick.com